Contact Center Optimization

Dynamic Growth Concepts, Inc. announced a new strategic partnership, on October 12, 2017, that enables us to provide Contact Center Technology Solutions and a complete portfolio of Consulting Services to clients that are committed to improving Contact Center efficiencies while creating powerful customer connections.

Recognized by Gartner as a top tier recommendation and leader in Contact Center as a Service (CCaaS), Five9, Inc. (Five9) is a leading provider of cloud-based Contact Center Solutions serving over 2,600 clients worldwide and facilitating more than 3 billion customer interactions annually. Dynamic Growth Concepts is looking forward to this new business alliance with BridgepointCX and helping continue its impressive growth rate.

Five9’s innovative technology and wide-ranging Contact Center industry experience will provide Dynamic Growth Concepts’ clients a broad range of solutions to address their critical business challenges:

• Reducing expenses while providing improved service to clients utilizing the latest cloud technology
• Expanding the capability to integrate multi channels (email, chat, social media, & Mobile) while improving interaction and service to customers
• Eliminating the complexity Contact Center Management
• Significantly improving and evolving the customer experience
• Developing more productive agents and customer relationships
• Stabilizing platform issues
• Attaining scalability and cost effectiveness for seasonal peaks

Five9 provides the following benefits to clients that are committed to moving to a cloud-based solution:

·    Enhanced Speed to Market – A Contact Center can be up and running in days, not        Months, and clients can easily scale as required.

·    Operational Ease of Use – Five9 is simple enough to use that even non-technical resources can make changes and intuitive enough that minimal training is required for agents and managers.

·    Affordability – The subscription model allows clients to pay only for the resources you need, when you need them on a monthly basis.

·    Enhanced Security – Five9 architecture is designed with firewalls, intrusion prevention and a unique vulnerability management system to protect your data.

·    Proven Reliability – Five9 offers geographically dispersed redundant data centers processing over 3 billion customer interactions a year for over 2,100 clients.

In addition to Five9, Inc., Dynamic Growth Concepts has the ability to provide the services of over 50 high quality companies that can make a difference in reducing cost, improving productivity, managing results and securing the Contact Center infrastructure for our clients. We also have access to over 100 years of Contact Center expertise to help our clients evaluate their current Contact Center position and provide recommendations to solidify their Contact Centers for the future.

Please call Curt Innes at 224 305-5696 for more information or to schedule a meeting to discuss how we can enhance your organization’s Contact Center operations and profitability.